Marks & Spencer updates shopping rules including contact-free click and collect service

HomeLife & Style

Marks & Spencer updates shopping rules including contact-free click and collect service

Marks & Spencer retail stores and Foodhalls have reopened in locations across the country. New shopping rules have been put in place to keep cu

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Marks & Spencer retail stores and Foodhalls have reopened in locations across the country. New shopping rules have been put in place to keep customers and colleagues safe. M&S are trialling a new click and collect service that is being tried out now.

How does it work?

The retailer is trialling out in-store contactless collection at locations in Hempstead Valley, Camberley and Longbridge.

It is also testing drive-up collections at Camberley which aims to cut the need for queuing outside stores and at till points.

Shoppers can simply browse online and order their items to be collected at stores without needing to come in contact with others.

DON’T MISS

Head of digital operations at M&S Neil Phillips said: “Great digital technology in our stores is really important for offering our customers a great experience and for connecting the online and in-store journey.

“These trials with Doddle offer market leading solutions for click and collect, a proposition which will only grow over the coming years as the trend towards online shopping continues to accelerate.”

M&S clothing stores and Foodhalls have also introduced new changes to stores during the pandemic.

New hygiene measures have been put in place including hand sanitising stations at the entrances of stores.

“Please be kind and give everyone space.

“Colleagues across our stores and supply chain have been provided with additional hygiene products to use – from hand sanitiser to Perspex screens at till points – and extra cleaning is taking place to keep up our excellent standards for you and our team.”

When in stores, customers are encouraged to keep a safe distance. 



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